Cambridge Memorial Hospital Launches SeamlessMD for Innovative Digital Surgical Patient Experience

Hip and knee replacement patients can self-report their data and share wound photos via the platform with their care teams

With convenient access to their care teams, patients benefit from better compliance and fewer post-surgical complications. »

— Rob Howe, Director of Digital Health at Cambridge Memorial Hospital

CAMBRIDGE, ONTARIO, CANADA, April 11, 2022 / — Cambridge Memorial Hospital (CMH), a full-service acute care hospital providing exceptional healthcare to the communities of Cambridge, North Dumfries and the Region of Waterloo, today announced that it is maintaining patients connected to their care team with Seamless®, to increase access to care while improving patient outcomes. As part of an Ontario Health initiative to leverage technology to tackle the COVID-19 surgical backlog, CMH joins many other healthcare organizations with the launch of SeamlessMD to digitally support patients undergoing hip and knee surgery. Seamless MD is a leading digital surgical experience platform that has been widely adopted in North America.

Through SeamlessMD, orthopedic patients undergoing total hip and knee replacement surgery at MHC are guided from pre-surgical preparation to post-surgical recovery via personalized education, progress tracking and post-operative symptom monitoring using their own device (e.g. smartphone, tablet, computer). After surgery, while recovering at home, patients can access education and self-assessment data such as pain scores, symptoms, range of motion and remotely share photos of their wounds through the platform.

“The COVID-19 pandemic has certainly advanced the need for digital health services, reducing the need for in-person visits,” shares Ingrid Whitehead, Chief of Surgery, Orthopedic Surgeon at Cambridge Memorial Hospital. “SeamlessMD is a helpful resource for patients, giving them the ability to receive care from the comfort of their own home while keeping patients on track and helping us increase the efficiency of care delivery.”

“SeamlessMD is a very user-friendly platform that provides comprehensive patient education to facilitate more effective self-management at home. This allows healthcare providers to redistribute their time and expertise more effectively,” shares Rob Howe, director of digital health at Cambridge Memorial Hospital. “With convenient access to their care teams, patients benefit from better compliance and fewer post-surgical complications.”

SeamlessMD has a proven track record of success, with over 25 studies or evaluations by healthcare systems showing the technology reduced length of hospital stay by 1-2 days, readmissions by 72% , emergency department visits by 47%, and hospital costs by $1,000 to $2,000 per patient.

“SeamlessMD is honored to partner with Cambridge Memorial Hospital as they continue to inspire innovation in healthcare,” shares Dr. Joshua Liu, CEO of SeamlessMD. “This partnership underscores our commitment to supporting healthcare organizations as they continue to prioritize the delivery of convenient, efficient and effective healthcare through digital care pathways.

About Cambridge Memorial Hospital

Cambridge Memorial Hospital is an acute care hospital offering a full range of integrated services including surgery, maternity, laboratory, diagnostics and emergency. It employs over 1,600 dedicated and skilled healthcare professionals, technicians and staff, 250 physicians and nearly 500 volunteers who provide exceptional care to residents of Cambridge, the Township of North Dumfries and the Region of Waterloo. For more information, visit

About Seamless®

SeamlessMD provides the leading digital patient engagement platform used by hospitals and healthcare systems to improve patient experience, improve outcomes and reduce costs. Patients access digital care plans on their smartphones, tablets or computers and are guided through their medical condition or treatments via reminders, education and progress tracking. Providers receive alerts, monitor patients, and access analytics to provide better care. SeamlessMD is directly integrated with EHRs such as Epic and Cerner. Healthcare systems such as Trillium Health Partners, William Osler Health System and Sunnybrook use SeamlessMD to improve patient satisfaction while reducing hospital length of stay, readmissions and costs. SeamlessMD is recognized as one of the top 5 condition-specific platforms in the 2022 AVIA Connect Top 50 Companies report. For more information visit:

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